SERVICE COMPANY
ICC’s Solution for Service Companies
In order to maintain a high level of customer service, you must resort to a solution that is highly effective and perfectly adapted to your operations. ICC’s solution for service companies includes management of resources and territories covered, as well as management of calls, service contracts and parts inventories, all of which are supported by solid integration to the financial module.
You will appreciate our solution’s flexibility and its direct results on the efficiency of your customer services.
Business Sectors
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Plumbing
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Ventilation
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Electricity
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Roofing
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Heating
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Refrigeration
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Masonry
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Other specialties
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Satisfy Your Customers And Preserve Their Loyalty
We help you unify all the operations related to each project – from the quote, including products, labour, services and warranties, right up to preventative maintenance. Your customers will see the difference and feel confident.
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Simplifying Is The Order Of The Day
We improve the management of your projects, assigned manpower, timelines and overall established costs and well as their monitoring. With automatic billing, your processes are deployed in real time.
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No Limit To Your Growth
Our solutions efficiently respond to your new business strategies by adapting to your company’s evolving needs. With our quick-to-implement and easy-to-deploy solutions, managing your growth is simple.
Our Solution Details
Our solutions integrate all aspects of your enterprise by proposing in comparable management tools to manage your projects and enhance your operational performance. Consult the various modules and see how you can achieve full productivity and, most of all, improve your profitability.
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Project ManagementFirst of all, information related toeach project definition is collected. This includes description of tasks and works, budgets, warranties and maintenance service. Then, all real costs are attached to each project for a clear view of profitability.
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Quotes / Service Orders
You must imperatively give your customers the best possible experience if you want them to remain loyal towards your company. Rapid access to critical information ensures enhanced sales cycle performance.
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Inventories
Ensure maximum availability of your stocks by managing requests with powerful analysis tools and performance indicators. Manage upstream or downstream status of quantities by warehouse, by lot and/or by serial number.
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rocurement and Replenishment
The procurement cycle becomes completely integrated, starting with price requests, automated replenishment, price importation and purchase order monitoring, right up to purchaser approval.
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Warehouse Management/Parts Counter
Rigorous management of your warehouses undoubtedly ensures enhanced service for your customers as reception and shipping are optimized, as well as tracking of multi-location stock movement in real time.
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Truck Management
Truck inventories can be optimally maintained by the rigorous management of daily activities, including the use, addition, replacement and transfer of parts per truck. You will be able to quickly see the distribution of parts throughout your truck fleet.
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Financial
The flexibility of the financial structure adapted for service companies will provide you with precise, rigorous results through real-time management of your multiple companies and service centers, as well as a clear picture of your company’s performance.
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Statistics and Business Intelligence (BI)
Make the right decisions, quickly and with confidence. Real-time data analyses, result customization, performance indices, as well as integrated drill downs, add to the wealth of extractions.
Support plan
Your organization is important to us and we clearly want to protect your investment. We offer comprehensive support plans that ensure regular updates and superior added value for your software.
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Support
User acceptance is crucial for the successful implementation of any solution. Office users, as well as those directly on the field, must quickly adopt the new procedures in a manner that reduces resistance to change.
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We listen
There will always be someone to answer your calls; no call is automatically forwarded to a voicemail of any sort. If you need help, a team of professionals highly qualified in your area of business will be able to answer your questions.
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Training
Our training team is entirely dedicated to your success; we respect your company’s heritage and suggest new functionalities to further enhance your operations.
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Cloud
You’ll find applications on the cloud, whether for a single module or for your organization’s global application
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CRM
Information at the tip of your fingers whenever you need it... That’s what we can offer you, whether to better serve your customers or to better analyze your enterprise and make the best possible decisions.
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Mobility
Your data or applications are accessible at all times, whether on tablets, cell phones or computers. That’s what we can provide with our applications.
